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FAQ's

What is the difference between basic and advanced information?

Basic information is simple and easy to understand and suitable for all users. Advanced information is more technical in the language that it uses. Language used is usually aimed at medical professionals, but may be appropriate to answer your enquiry.

 

What if I\'m feeling unwell now?

If you are feeling unwell now and need advice, call your health coordinator till 9pm Monday to Friday. Out of hours Mob. Phone no. 07903706363 Email: services@rsphealthcare.com If emergency service is required dial 999. The \'Send an enquiry\' service on this website is suitable for anyone wishing to find out about getting a medical service for their symptom. If you have concerns about any symptom or a condition not or diagnosed by your GP or a doctor, are unsure what condition you have, feel that the treatment you have been given is not working, and you want further medical advice or you would like advice or counselling.

 

What if I lose my reference number?

Unfortunately, you cannot access the reply to your enquiry without your reference number. This is because the enquiry service is made secure to protect your information. We are unable to access the reply on your behalf and email it to you. If you choose to resubmit your enquiry, we recommend you print out your reference number and keep it in a safe place.

 

Can I request a female doctor?

Yes - your GP should be able to refer you to a female specialist upon request. Sometimes this may involve travelling further to be seen at any of our clinic locations To prevent this, we advice that you make your request at booking. You may also wish to speak to staff if booking was made using the choose and book online.

 

How do I make a compliment or complaint about this service?

You can send a comment, compliment or complaint by contact us. Alternatively you can email us at secretary@rsphealthcare.com Subject tittle: Compliment / Comments/ Complaints

 

Is this service confidential?

This service is completely confidential. Your personal information will not be passed to your GP or anyone else. For more information about how NHS Direct collects and stores information, please see our.

 

I have read about a particular treatment for my condition – how do I go about finding a doctor who carries this out?

Your GP should be able to advise you

 

What sort of response will I get?

We will answer your enquiry by sending you a selection of web links. We may also send you details of journals or books that you can borrow from your local library. To ensure that you receive reliable and accurate quality information, we only use resources that have passed the NHS Direct assessment procedure.

 

When will I receive my response?

We aim to respond to most enquiries within 24 hours. However, we may take up to five days to respond to your enquiry, especially during busy periods. If you are feeling ill now, please contact your GP or call NHS Direct on 0845 4647.

 

Why can't you tell me what's wrong with me?

We aim to respond to most enquiries within 24 hours. However, we may take up to five days to respond to your enquiry, especially during busy periods. If you are feeling ill now, please contact your GP or call NHS Direct on 0845 4647.

 
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